Privacy Policy
Effective November 3, 2026
Punch List Project LLC ("Punch List Project," "we," "us") provides handyman, punch list and small repair services in Maryland and Delaware. This policy explains what information we collect through mypunchlistproject.com, our estimate form, phone calls, email and text messages, and how we use and protect it.
Information we collect
- Contact details you give us: your name, phone number (including mobile number), email address and job address.
- Job details: your punch list, the type of customer you are (homeowner, realtor, contractor or property manager), your preferred time block, and any photos or notes you send.
- Communication records: calls, emails and text messages between you and us, including whether you agreed to receive text messages.
- Basic site data: our hosting provider may log standard technical information such as IP address and browser type to keep the site secure and running.
How we use your information
- To respond to your estimate request, prepare quotes and schedule work.
- To send you updates about your estimate, appointments and jobs by phone, email or, if you opted in, text message.
- To provide customer support and answer your questions.
- To keep business records, including before and after photos of completed work.
- To meet legal, licensing and tax obligations.
Mobile information and SMS opt-in data
How SMS opt-in works: You may opt in to text messages by checking the optional SMS consent box on our estimate request form or by texting us first. You will receive messages about your estimate request, scheduling, appointment reminders, arrival updates and job completion. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.
The categories of sharing described below exclude text messaging originator opt-in data and consent. We do not sell, rent or trade your mobile number or your consent to receive text messages. You can stop text messages at any time by replying STOP. See our SMS Terms & Conditions for details.
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers who help us operate, such as our website host, customer relationship management system and email and phone providers. They may use your information only to provide services to us.
- People involved in your job, such as the realtor, builder or property manager who requested the work, when you are part of that job.
- Legal requirements, when required by law, court order or to protect our rights, property or safety.
Cookies and tracking
Our website may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use the site (for example, through analytics). You can disable cookies in your browser settings; some features may not work as a result. We do not use cookies to collect SMS opt-in data.
How long we keep information
We keep customer and job records for as long as needed to provide our services, stand behind our work and meet legal and tax requirements. You may ask us to delete your information at any time, subject to records we are required to keep.
How we protect information
We use reputable, secured service providers and limit access to customer information to people who need it to do the work. No method of storing or sending information online is completely secure, but we take reasonable steps to protect it.
Your choices
- Text messages: reply STOP to any message to opt out, or HELP for help.
- Email: use the unsubscribe link in any email, or ask us to stop.
- Access, correction or deletion: contact us and we will review and respond to your request.
Children's privacy
Our services are for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.